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  #1  
Old 04-16-2013, 02:00 PM
SHCScratch SHCScratch is offline
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Default Repeated bluescreens

Hi guys,

The game looks interesting, but I've bluescreened four times tonight trying to play it (Steam version). Nothing is running hot (it's too bloody cold in the UK!), and I don't have this problem with any other s/w. Details below, help very much appreciated :-).

DXDIAG:-
Attached Files
File Type: txt SHCScratch - DxDiag.txt (35.1 KB, 3 views)

Last edited by Brian Shingles : 04-16-2013 at 03:49 PM.
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  #2  
Old 04-16-2013, 02:02 PM
SHCScratch SHCScratch is offline
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Bluescreen report:-

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80103CE310
BCP2: FFFFF880053ABF60
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041613-10530-01.dmp
C:\Users\Patrick\AppData\Local\Temp\WER-19952-0.sysdata.xml

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  #3  
Old 04-16-2013, 02:07 PM
SHCScratch SHCScratch is offline
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And here are the game logfiles.
Attached Files
File Type: txt Log1.txt (144.1 KB, 1 views)
File Type: txt Log2.txt (145.5 KB, 0 views)
File Type: txt Log3.txt (135.9 KB, 0 views)
File Type: txt Log4.txt (147.9 KB, 0 views)
File Type: txt Log5.txt (151.3 KB, 1 views)
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  #4  
Old 04-16-2013, 02:53 PM
SHCScratch SHCScratch is offline
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Just updated to the latest nvidia drivers (I was only one behind) - same problem.
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  #5  
Old 04-16-2013, 03:21 PM
Hullu Hevonen Hullu Hevonen is offline
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you have the the minidump files or a stop code from the blue screen ?

it says you should have a minidump at:
C:\Windows\Minidump\041613-10530-01.dmp

also add the most recent minidump.

EDIT:
to view minidump files this software can view them
http://www.nirsoft.net/utils/blue_screen_view.html

Last edited by Hullu Hevonen : 04-16-2013 at 03:26 PM.
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  #6  
Old 04-17-2013, 01:35 AM
SHCScratch SHCScratch is offline
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hmm, it's telling me I don't have permission to "open" the mini-dump files when I try to upload them, even though the PC account I am using should, in theory, have local admin rights.

I have to go to work now, I'll try again later.
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  #7  
Old 04-17-2013, 03:11 AM
Hullu Hevonen Hullu Hevonen is offline
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can you open it your self with the viewer that I linked above?
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Old 04-17-2013, 03:31 AM
SHCScratch SHCScratch is offline
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I'll give it a go when I get home from work.

(and thanks for the help by the way :-)).
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Old 04-17-2013, 01:34 PM
SHCScratch SHCScratch is offline
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Attached is one of the mini-dumps. I had a friend of mine remote onto my machine. He knows a lot more about this stuff than I do these days :-).

His conclusion, after looking at the dump file with the viewer that Hulu recommended, was that it definitely wasn't the DDR3 memory but was the graphics card(s) even though it(they) should comfortably exceed the game's requirements. He then spanked the graphics card as hard as he could using FurMark, which demonstrated no problems.

Given that I have the latest nvidia driver and that I'd had a grand total of 17 BSODs in the last year (four of which occurred last night) he concluded that "it's the game". So we set all graphics options to the lowest possible.

So far so good.

But it does suggest something griebly with how the game plays with this nvidia card.

Thanks for your help Hulu. I am going the "old school route", slowly upping the graphics settings to see if I can find out what trips it.

EDIT: Not attached. When I try to upload the file it errors with "invalid file". Anyway, I think the rest probably stands :-).

Last edited by SHCScratch : 04-17-2013 at 01:37 PM.
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  #10  
Old 04-17-2013, 04:40 PM
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Konstantin Fomenko Konstantin Fomenko is offline
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As far as blue screens go - this is one of the first reports we had. Crashes to desktop, or game freezing yeah.

The BSD is almost always a hardware issue.

You could try to run through the usual steps, to make sure it`s not the game or the install though:

Go through most of the steps here:

http://steamcommunity.com/app/227180...5361064641181/
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