Username:    Password:    Remember Me?         

Updater Crash/Bugs? Need your help! - Reverie World Studios Forums

Go Back   Reverie World Studios Forums > Dawn of Fantasy > Technical Support
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Display Modes
  #1  
Old 10-17-2011, 12:54 PM
Konstantin Fomenko's Avatar
Konstantin Fomenko Konstantin Fomenko is offline
Reverie World Studios - Producer & Design Director
 
Join Date: Mar 2007
Posts: 4,632
Konstantin Fomenko has extremely good reputationKonstantin Fomenko has extremely good reputationKonstantin Fomenko has extremely good reputationKonstantin Fomenko has extremely good reputation
Default Updater Crash/Bugs? Need your help!

Guys,

We are closing in on a fix for all the updater related crashes, but need your help. Basically if you have the following issues:

-Updater crashes as it downloads files as you download a patch
-Updater re-downloads some files each time you run it (even though there is no patch)

Please do the following:

1) After updater crashes, or you see these extra files needed to download - exit the updater

2) Navigate to your Dawn of Fantasy installation, for example Program Files (x86)/505 Games/Dawn of Fantasy/ and locate the two files queuedDownloads.txt and updater-log.txt
Note some of you might only have updater-log.txt

3) Reply to this post, describing the bug you are having - if it`s a crash or that constant downloading, and using Attachment Manager attach both files (or 1 if you only have updater-log.txt).

4) Just in case Attachment Manager will give you grief and refuse to upload, just open these files using Notepad or other text editor, copy paste everything into your reply, and add [C ODE] your text goes here [/C ODE] (remove space between C and O).


We sincerely appreciate all the help. Unfortunately these issues only effect small number of people and we just can`t reproduce this in our office.
Reply With Quote
  #2  
Old 10-17-2011, 01:01 PM
Konstantin Fomenko's Avatar
Konstantin Fomenko Konstantin Fomenko is offline
Reverie World Studios - Producer & Design Director
 
Join Date: Mar 2007
Posts: 4,632
Konstantin Fomenko has extremely good reputationKonstantin Fomenko has extremely good reputationKonstantin Fomenko has extremely good reputationKonstantin Fomenko has extremely good reputation
Default

To these whose updater crashes as you try to install the game.

We are also looking at this issue, but we need more help. Please help us by following these steps:

1) Try Running the updater and get that Updater crash.

2) Don`t close the crash screen, and take a screenshot of the crash message using Print Screen keyboard button. Open some basic picture editing software - for example MS Paint, and Save As JPG. You`ll need to submit this file to us.

3) Navigate to your Dawn of Fantasy installation, for example Program Files (x86)/505 Games/Dawn of Fantasy/ and locate updater-log.txt (note, you might NOT have this file actually, but do check)

4) Get your DxDiag details. To get DxDiag please follow these steps:
-Open Window Main Start Menu (bottom right corner)
-In the Run field (at the bottom) type dxdiag and press Enter
-It will up DxDiag window, with a button to "Save all information"
-Save it as a txt file.

5) Reply to this post and using Attachment Manager attach - to attach your Screenshot, DxDiag results and updater-log.txt file.

6) Just in case Attachment Manager will give you grief and refuse to upload, just open these files using Notepad or other text editor, copy paste everything into your reply, and add [C ODE] your text goes here [/C ODE] (remove space between C and O).
Reply With Quote
  #3  
Old 10-17-2011, 06:28 PM
Gruber12's Avatar
Gruber12 Gruber12 is offline
DoF Moderator
Mounted Grand Master
 
Join Date: May 2010
Posts: 446
Gruber12 has a default reputation
Default

gets to either 8 or 7 files remaining then stops working

updater-log.txt

queuedDownloads.txt
Reply With Quote
  #4  
Old 10-17-2011, 10:33 PM
bb123 bb123 is offline
Junior Member
 
Join Date: Oct 2011
Posts: 1
bb123 has a default reputation
Default Update crash

Update crashes with 7 remaining. Please advise if there is any other info you need to assist you with sorting out this problem.
Attached Images
File Type: jpg Crash Screenshot.jpg (93.2 KB, 10 views)
Attached Files
File Type: txt DxDiag.txt (28.6 KB, 2 views)
File Type: txt updater-log.txt (6.9 KB, 2 views)
File Type: txt queuedDownloads.txt (1.2 KB, 2 views)
Reply With Quote
  #5  
Old 10-18-2011, 03:05 AM
kev0819 kev0819 is offline
Junior Member
 
Join Date: Oct 2011
Posts: 4
kev0819 has a default reputation
Default

hey,

i get to around 6-7 download files then it crashes tried this about 20 times
Attached Files
File Type: txt updater-log.txt (16.1 KB, 3 views)
File Type: txt queuedDownloads.txt (1.1 KB, 2 views)
Reply With Quote
  #6  
Old 10-18-2011, 08:03 PM
Gruber12's Avatar
Gruber12 Gruber12 is offline
DoF Moderator
Mounted Grand Master
 
Join Date: May 2010
Posts: 446
Gruber12 has a default reputation
Default

so anything? some confirmation would be nice
Reply With Quote
  #7  
Old 10-18-2011, 09:01 PM
Tyler Dodge Tyler Dodge is offline
Reverie World Studios - Utilities Programmer
 
Join Date: Dec 2010
Posts: 55
Tyler Dodge has a default reputation
Default

Thanks for the information, I think I have enough to actually solve the problem, and I will work on getting a solution build by tomorrow, if that cannot be finished, there is a small hotfix patch that I could make for it
Reply With Quote
  #8  
Old 10-18-2011, 11:27 PM
Gruber12's Avatar
Gruber12 Gruber12 is offline
DoF Moderator
Mounted Grand Master
 
Join Date: May 2010
Posts: 446
Gruber12 has a default reputation
Default

*grabs popcorn and watches for fix*
Reply With Quote
  #9  
Old 10-19-2011, 12:16 PM
Tyler Dodge Tyler Dodge is offline
Reverie World Studios - Utilities Programmer
 
Join Date: Dec 2010
Posts: 55
Tyler Dodge has a default reputation
Default

I just successfully reproduced the bug from you all's posts. I implemented a fix and I am doing an internal test to see if under the same conditions, it will work now. Thank you all for your patience, and I should have the fix ready shortly if all goes well
Reply With Quote
  #10  
Old 10-19-2011, 01:41 PM
Tyler Dodge Tyler Dodge is offline
Reverie World Studios - Utilities Programmer
 
Join Date: Dec 2010
Posts: 55
Tyler Dodge has a default reputation
Default

I just uploaded the Updater Update, and it should fix the issue. So just start your Updater, and everything should correct itself. Also, the last files it downloads are pretty large, so it might take awhile for it to download the last 8 files. Hope this works, and please post back if it does
Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump


All times are GMT -6. The time now is 08:05 AM.

ESRB Rated T
US/CANADA
PEGI 16
EUROPE
USK 16
GERMANY

privacy policy   |   Copyright © Reverie World Studios INC.

Dawn of Fantasy and Reverie World Studios are trademarks of Reverie World Studios, Inc. Developed by Reverie World Studios, inc. All Rights Reserved. All other trademarks are property of their respective owners.
Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.