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  #1  
Old 10-02-2011, 07:16 PM
Sephriem Sephriem is offline
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Exclamation Having trouble installing/starting DoF? READ THIS FIRST!

Okay so I'm bored and decided to make this thread to help those who are having trouble running or starting the game, or just having technical troubles in general with the game. I'll post here common problems and solutions that might come up for some people.

1. Graphic Errors

Make sure your drivers are up to date.
You can download video card drivers from these two websites, depending on what video card you have.

NVidia Drivers: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD Brand Drivers: http://support.amd.com/us/gpudownload/Pages/index.aspx

If you don't know what video card you have, do the following:
Open START MENU
In the SEARCH BAR type in dxdiag and press enter.
If it asks to press yes/no just press yes. You will get a screen with tabs at the top with names such as "System, Display, Sound, etc." Press on the display tab.
Here you can see what video card you have, and the version and date the version was released.

If you can't find the correct drivers that correspond with your video card, post your video card here and I will get you a direct link to the driver you should get.

2. Game Not Starting

If you're having problems starting the game, follow these steps before you try and start it.

Make sure you're starting the game in Administrator Mode. You can do this by simply right clicking on the icon on your desktop and clicking "Run as Admin." Alternatively, you can right click it, go to the PROPERTIES > COMPATIBILITY and press "Run as Admin by default" near the bottom, this'll save you the hassle of having to right click it every time you want to start the game.

A lot of people have problems because they dont have Microsoft .NET Framework, which this game apparently needs in order to run. You can get the latest version for free here:
http://www.microsoft.com/download/en....aspx?id=24872

If you're still having problems, then post here and hopefully someone can help you out!

3. CD Keys

If you're having issues with your CD Key, read this thread
http://www.reverieworld.com/forums/s...ead.php?t=4157 and hopefully one of these solutions should be a fix.

3. Mouse/Cursor Problems

If you're having problems with your mouse cursor, such as it freezing whenever you move your mouse or just mouse lag in general, try to lower your font size/resolution. This seems to work for some people, DoF supports up to 1920x1080 resolution at most, so anything above that will cause problems.

Also, just a reminder. The BUG REPORT forums are here:
http://www.reverieworld.com/forums/f...splay.php?f=16
They are a sub-forum in the Technical Support forums, so if you encounter any bugs that is where you should post them up, not here

If anyone is having ANY issues with installing or starting the game, or has encounter an issue and has since solved them, please post them up here so we can help out other new players that want to join this community get started!

Last edited by Jarno Montonen : 10-04-2011 at 07:52 AM. Reason: CD key thread link was actualy pointing to .NET download
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  #2  
Old 10-03-2011, 03:54 AM
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Jarno Montonen Jarno Montonen is offline
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Hey, great stuff and thanks alot for the effort! I'll sticky this atleast for now!
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  #3  
Old 10-03-2011, 05:15 AM
AcAsHell AcAsHell is offline
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Ok so here's my problem.
ehm, i installed DoF + net framework + windows installer 4.5 + run as admin, but nothing helps everytime i get this screen

http://imageshack.us/photo/my-images...rproblems.jpg/
Its on German: "DoFUpdater matched an issue and have to be closed."

Can someone please help me?
My system is windows xp, german language, i bought the game at gamesrocket.de
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  #4  
Old 10-03-2011, 05:54 AM
Sephriem Sephriem is offline
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Quote:
Originally Posted by AcAsHell View Post
Ok so here's my problem.
ehm, i installed DoF + net framework + windows installer 4.5 + run as admin, but nothing helps everytime i get this screen

http://imageshack.us/photo/my-images...rproblems.jpg/
Its on German: "DoFUpdater matched an issue and have to be closed."

Can someone please help me?
My system is windows xp, german language, i bought the game at gamesrocket.de
Do you get it as soon as you start the game from the desktop?

Also, this:


Quote:
Originally Posted by Tyler Dodge View Post
Mkendrik

This is probably caused by something other than needing to install .net framework, otherwise you would not have been able to enter your key. Anyway, I will work on diagnosing your issue all I need is a bit more information. I need to know which version of windows you have, the language that you use for windows, and a screenshot of the crash. I cannot push an updater update through the system because your updater does not get to the point where it could update it, but if need be. I can make a hotfix patcher for you.

Matt117

Probably tomorrow I am going to push an update that will expand some of the logging for the updater. I will send you a pm, or an email whichever you prefer when the update is live. Then we can work on further diagnosing the issue.


Sorry about the issues, and we should be able to diagnose and solve the problems in the next few days
I got it from a different thread. Some people are having problems starting the game, one of the people from the DoF programmer team is going to be looking into it today, and should have a fix for it soon. Maybe that'll help you.

Edit: Thanks for the sticky ^_^ I'll try and keep it updated!

Last edited by Sephriem : 10-03-2011 at 05:57 AM.
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  #5  
Old 10-03-2011, 05:57 AM
AcAsHell AcAsHell is offline
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When i start it from the desktop, yes.
mh ok so i think i have to wait some time until i can play
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  #6  
Old 10-03-2011, 10:49 AM
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Konstantin Fomenko Konstantin Fomenko is offline
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Quote:
@ AcAsHell
We`ll try to fix this for you personally. Some questions to get things started:

1) Did you play Dawn of Fantasy beta?

2) Can you confirm you installed the Game, entered your CD Key, and now it created Dawn of Fantasy icon on your desktop?

3) When you start this icon it Shows Loading Updating stuff, and then Updater crashes?

4) Inside your Dawn of Fantasy installation please look up 1 file: updater-log.txt and please include it with your reply (you can use forums Attachment Manager to post it)
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  #7  
Old 10-03-2011, 11:59 AM
AcAsHell AcAsHell is offline
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1) No

2) I downloaded the Game after i bought online, then i installed on German, after this i clicked on the desktop icon. So i didnt entered my cd key cause there wasn't any question. A friend of mine bought it at the same moment and his game works fine.

3) I start the game and then it crashes at these words in the middle of the screen "Localization_Instance....."

4) I searched but i dont have this file :O i dont know why

Thanks for your help!!!
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  #8  
Old 10-04-2011, 04:21 AM
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Jarno Montonen Jarno Montonen is offline
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Quote:
Originally Posted by AcAsHell View Post
1) No

2) I downloaded the Game after i bought online, then i installed on German, after this i clicked on the desktop icon. So i didnt entered my cd key cause there wasn't any question. A friend of mine bought it at the same moment and his game works fine.

3) I start the game and then it crashes at these words in the middle of the screen "Localization_Instance....."

4) I searched but i dont have this file :O i dont know why

Thanks for your help!!!
Hey, have you tried reinstalling the game? Also check the sections 1. and 2. in the first post of this thread, and if you played the beta look a this: http://www.reverieworld.com/forums/s...ead.php?t=4135.

I hope this helps!

Last edited by Jarno Montonen : 10-04-2011 at 04:23 AM.
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  #9  
Old 10-04-2011, 07:45 AM
Oryhime Oryhime is offline
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Hi,

Today, i received Dawn of Fantasy.
I installed it but my CD-Key is invalid. I tried to uninstall and re install the game, but my CD-key doesn't work.
(my CD key is a little strange... 6 characters at the first slot and 4 at the last -> XXXXXX - XXXXX - XXXXX - XXXXX - XXXX)

Thanks for help.
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  #10  
Old 10-04-2011, 07:51 AM
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Jarno Montonen Jarno Montonen is offline
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Quote:
Originally Posted by Oryhime View Post
Hi,

Today, i received Dawn of Fantasy.
I installed it but my CD-Key is invalid. I tried to uninstall and re install the game, but my CD-key doesn't work.
(my CD key is a little strange... 6 characters at the first slot and 4 at the last -> XXXXXX - XXXXX - XXXXX - XXXXX - XXXX)

Thanks for help.
Hey! Check the information in this thread on how to solve cd-key issues. http://www.reverieworld.com/forums/s...ead.php?t=4157

Hope this helps!
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