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  #1  
Old 10-02-2011, 06:28 PM
Lizzy Lizzy is offline
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Default Verification email never received - No technical Support

Hi,

I purchased the game via the Buy Now button 2 days ago and used paypal. After paying I never received a confirmation email with the details for the activation of the game.

I have used your online form and sent you all my details twice now and I am escalated a dispute at Paypal as NOONE has bothered to contact me.

Please someone from technical support contact me and send me my activation email or I will put a full cancelation claim in with PAYPAL

Liz
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  #2  
Old 10-02-2011, 06:38 PM
SurfNinja SurfNinja is offline
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ouch...

when i paid with paypal, i never got an email but it gave me the details on a screen which i did a screen capture on

the game is worth playing, stick with it
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  #3  
Old 10-02-2011, 06:55 PM
Lizzy Lizzy is offline
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I do want to play the game however I have had NO response from any customer service for nearly 72 hours now and sent several emails.

I would have thought as I am paying for the product I would have at least had someone respond say they would get back to me and sort out my problem.

It is really frustrating as I had a 3 day weekend I set aside to start playing this game and now it is wasted

Lizzy
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  #4  
Old 10-02-2011, 06:58 PM
Sephriem Sephriem is offline
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Quote:
Originally Posted by Lizzy View Post
I do want to play the game however I have had NO response from any customer service for nearly 72 hours now and sent several emails.

I would have thought as I am paying for the product I would have at least had someone respond say they would get back to me and sort out my problem.

It is really frustrating as I had a 3 day weekend I set aside to start playing this game and now it is wasted

Lizzy
Not sure how long it takes customer support to read tickets, but if you make a thread here they usually respond within a couple of hours, a day at max. Devs are pretty active on these forums so one should pop up soon and address this.
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  #5  
Old 10-02-2011, 07:00 PM
Lizzy Lizzy is offline
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Quote:
Originally Posted by Sephriem View Post
Not sure how long it takes customer support to read tickets, but if you make a thread here they usually respond within a couple of hours, a day at max. Devs are pretty active on these forums so one should pop up soon and address this.
Yes that is why I decided to post here after not receiving and response through the main customer support form. Hopefully someone will contact me and we can sort out my activation email.

Lizzy
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  #6  
Old 10-02-2011, 07:04 PM
SurfNinja SurfNinja is offline
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i wish i could solve your problem for you but I can't
i have experienced numeruos games with payment issues, this one has them as well

the last game i played, took over 7 days for them to fix it.
i think these guys will do it quicker.
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  #7  
Old 10-02-2011, 07:21 PM
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Konstantin Fomenko Konstantin Fomenko is offline
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Hi,

This is not our department - as we are just using Next Way as a merchant to power the shop. Please PM me (private message forum function) tomorrow - if Next Way doesn`t fix the issue for you, and I`ll see what I can do.
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  #8  
Old 10-02-2011, 08:07 PM
Lizzy Lizzy is offline
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Quote:
Originally Posted by Konstantin Fomenko View Post
Hi,

This is not our department - as we are just using Next Way as a merchant to power the shop. Please PM me (private message forum function) tomorrow - if Next Way doesn`t fix the issue for you, and I`ll see what I can do.
I have sent you a PM with my details.

Thanks

Lizzy
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