Username:    Password:    Remember Me?         

Reimbursment. - Reverie World Studios Forums

Go Back   Reverie World Studios Forums > Kingdom Wars > Technical Support
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Display Modes
  #1  
Old 04-02-2013, 10:27 PM
Bodycount Bodycount is offline
Junior Member
 
Join Date: Mar 2013
Posts: 16
Bodycount has a default reputation
Default Reimbursment.

Well, after having waited an extended period to have my human race playable again. (It was never delt with thus i had a hero that was locked and could not continue to quest as men. And my cash shop purchased dragon was part of the glitched count.)
I decided that I didnt feel I was a priority and took matters into my own hands. I deleted my human town of Vein and im now requesting FULL reimbursment for the 20 USD spent on developing the town, along with the Referal rewards that were also part of that towns bank. (ice dragon and 120 crowns for my roommate joining.)..

To recap thats:
2x 9.99 USD of crowns
1X Ice dragon
1x 120 Crowns.

I was told that my issue would be resolved and after 4 days of asking and waiting I felt that I was pushed asside for issues that the developers felt were more important than paying customers. I would rather not say what i really feal about this type of service here and will leave it at that.
Reply With Quote
  #2  
Old 05-05-2013, 07:19 AM
weshallwin894 weshallwin894 is offline
Member
 
Join Date: May 2013
Posts: 75
weshallwin894 is just above average reputation
Default

that sucks. i cant play this game at all due to loading issue :/
Reply With Quote
  #3  
Old 05-05-2013, 09:17 AM
kyh1393 kyh1393 is offline
Junior Member
 
Join Date: Apr 2013
Posts: 14
kyh1393 has a default reputation
Default

Quote:
Originally Posted by weshallwin894 View Post
that sucks. i cant play this game at all due to loading issue :/
yeah the same problem that disappearing units happens constantly, I got refund and it happened again, This is horrible I can't put my time into the game like this. I also spent $20 to develop my hometown and bought the game for one of my friend.
Reply With Quote
  #4  
Old 05-06-2013, 10:18 AM
Konstantin Fomenko's Avatar
Konstantin Fomenko Konstantin Fomenko is offline
Reverie World Studios - Producer & Design Director
 
Join Date: Mar 2007
Posts: 4,769
Konstantin Fomenko has extremely good reputationKonstantin Fomenko has extremely good reputationKonstantin Fomenko has extremely good reputationKonstantin Fomenko has extremely good reputation
Default

Guys please contact us at support@reverieworld.com to discuss any refunds, reimbursement e.t.c

And we are releasing a hot fix patch later tonight or tomorrow morning to fix all these issue that happened after Patch # 10. Also keep in mind - anything lost - units - progress e.t.c - you will get reimbursed for.
Reply With Quote
  #5  
Old 05-06-2013, 05:02 PM
Diivv Diivv is offline
Junior Member
 
Join Date: Apr 2013
Posts: 25
Diivv has a default reputation
Exclamation Umm

Quote:
Originally Posted by kyh1393 View Post
yeah the same problem that disappearing units happens constantly, I got refund and it happened again, This is horrible I can't put my time into the game like this. I also spent $20 to develop my hometown and bought the game for one of my friend.
Ye that's why I'm waiting for the patch to fix the patch to come out, i would of liked to get my troops/crowns back aslo, but as i said, I'm waiting for the bug to be fixed, and aslo they are getting it fixed soon, just you couldn't wait long enough for the patch, therefore losing your troops again to probably the same problem

So its kind of your fault in the matter, not all their fault, when an accruing problem exists, you don't mess with it till its fixed.

So don't go raging at the Dev's for this, they are trying their best, with only a 5 man team.

Just be more patience, next time

Also you are the one that did buy the game twice and also purchased crowns which are easy to earn in-game.
Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump


All times are GMT -6. The time now is 03:44 AM.

ESRB Rated T
US/CANADA
PEGI 16
EUROPE
USK 16
GERMANY

privacy policy   |   Copyright © Reverie World Studios INC.

Kingdom Wars and Reverie World Studios are trademarks of Reverie World Studios, Inc. Developed by Reverie World Studios, inc. All Rights Reserved. All other trademarks are property of their respective owners.
Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.