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  #1  
Old 04-25-2013, 09:45 AM
Iorweth Iorweth is offline
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Default Can´t log In.

Hi,

yesterday was playing fine but this morning (like 6 hours ago) i tried to login the Online Realm and was not possible: "Connection Timed Out".

I thought maybe was a server issue but right now cant log in either, same "Connection Timed Out". And client is up to date and is not the firewall or stuff like that.

Thanks
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  #2  
Old 04-26-2013, 12:04 AM
Iorweth Iorweth is offline
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The problem still persists. Since yesterday cant login the Online Campaign cos Connection timed Out all the time i try to login.

I tried the trace thing:

Traza a la dirección host3.dofgame.com [50.28.14.71]
(...)
12 174 ms 175 ms 175 ms host3.dofgame.com [50.28.14.71]

Traza completa.

Thanks

Last edited by Iorweth : 04-26-2013 at 12:14 AM.
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  #3  
Old 04-26-2013, 09:48 AM
Iorweth Iorweth is offline
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Still cant get it Online Campaigh...>Connection Timed Out eveytime.

1. I desinstalled/reinstalled the game
2. did a tracer Ip 50.28.14.71 and says is ok:
Microsoft Windows [Versión 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Reservados todos los derechos.

C:\Users\usuario>tracert 50.28.14.71

Traza a la dirección host3.dofgame.com [50.28.14.71]
sobre un máximo de 30 saltos:
(...)
10 176 ms 178 ms 178 ms lw-dc3-core5-ge1-13.rtr.liquidweb.com [209.59.15
7.105]
11 171 ms 173 ms 173 ms lw-dc3-dist10-po5.rtr.liquidweb.com [69.167.128.
165]
12 176 ms 182 ms 185 ms host3.dofgame.com [50.28.14.71]

Traza completa.

3. did ipconfig /release
4. even when i know is not an antivirus isse, i disabled it
5. finally a reseted the setiting of the router too (takes some mins cos it updates the software etc).

Nothing worked. I lve in Spain and my IP is static (provided by my ISP, or course), Steam Version. I bought the game this week and the first 2 days worked fine, since yesterday morning i cant login the Online Campaign...

dunno what more i can do. any tip would be welcome.
Attached Files
File Type: txt Log1.txt (136.1 KB, 1 views)

Last edited by Iorweth : 04-26-2013 at 09:51 AM.
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  #4  
Old 04-26-2013, 11:03 AM
Brian Shingles's Avatar
Brian Shingles Brian Shingles is offline
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You've already tried the things I would have usually suggested.

Usual suggestions being:
- wait a few minutes (could be an issue with the server being busy)
- restart router
- restart computer (or do ipconfig /release then ipconfig /renew)
- add dof.exe as exception to antivirus (or turn of antivirus to test)
- add dof.exe as exception to firewall (or turn of firewall to test)

I've not spotted any problems in your log, although I can see the message that it "could not connect to server"

Maybe try some of the suggestions for how to resolve crash issues listed here, they might help with your connection issue too.
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  #5  
Old 04-26-2013, 01:52 PM
Iorweth Iorweth is offline
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Thanks for the reply.

Anyway, i downloaded the game on my portatil and got the same problem. Doing a fresh install that worked some days ago when i got the game from Steam. I reseted again the router as well. So is not a pc issue.

No idea really, i ll wait a few days but no idea if is an internet issue (i have no problem with any other online games (MMOs) or just some kind of problem with DoF servers in Europe....who knows.

Is a shame cos even when is a bit buggy, i liked the game a lot. Music and enviroment is awesome.
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  #6  
Old 04-27-2013, 09:41 AM
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Brian Shingles Brian Shingles is offline
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Connecting from Europe shouldn't be an issue, many players live in Europe and can connect fine. I myself live in England and can connect to the game servers without problems.

Since the game is installed on both your PC and your portatil/laptop with the same problem, that suggests it's probably a network or internet connectivity problem.

Does your router have it's own firewall turned on that might be causing conflict? Is there another network you can access to test out connecting on?

Sorry I can't suggest anything else at the moment. I'll speak to the other devs and see if they have any other suggestions.
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  #7  
Old 04-27-2013, 12:48 PM
Iorweth Iorweth is offline
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Thanks again....for you reply, is really appreciated..

I even uninstalled my antivirus and tried with no windows firewall at all. Same issue.

I can play (and run) with no problems Swtor, Lotro, running Steam, TS, Ventrilo etcetc or i even tried to play/downloaded Diablo 3 (didnt play since last summer) checking if was my internet connection but ican play ok. Everything is fine but DoF. Can´t enter the online thing. and dunno why.

Im not an expert but when i try to login (clicking Online Campaign) til Connection Lost message, takes no more than 5-6 secs, is not too short???. Maybe is a server thing?.

IIRc, i played fine during 2 days til you put the last patch, maybe the issue came there. i dont know what more to do.
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  #8  
Old 04-29-2013, 11:06 AM
Iorweth Iorweth is offline
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Well,this morning i tried again and worked.

I did absolutely nothing since last time i wrote here, i just gave up. But dunno why, it worked today. Maybe is a login server issue or something like that cos like i said, my IP is static and everything was working fine but DoF login thing.

Anyway, even when this game needs a lot of polishing (an alot means alot), i have much fun playing it. Music, enviroment, the pace when playing got much talent inside. Keep the work, even with the issues i got, deserved my money.
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  #9  
Old 04-30-2013, 10:50 AM
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Brian Shingles Brian Shingles is offline
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I'm glad it all worked out. Shame we can't pinpoint the solution.

Don't worry, we'll keep working on the game and polishing it
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