Username:    Password:    Remember Me?         

Connection timed out - Page 3 - Reverie World Studios Forums

Go Back   Reverie World Studios Forums > Dawn of Fantasy > Technical Support
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Display Modes
  #21  
Old 10-24-2012, 04:14 AM
Battlestorm Battlestorm is offline
Junior Member
 
Join Date: Oct 2012
Location: USA
Posts: 1
Battlestorm has a default reputation
Thumbs down Unable to Log in - Connection Time-out

I've been unable to log in since last night (starting at around 10pm). I'm still unable to log in this morning, as of 6:10am. My suggestion:

1. Develop a way to monitor these types of issues
2. Assign competent individuals to receive these monitoring alerts and provide them with an escalation route
3. Immediately post a downtime notification to your main website and to the forum (perhaps input a banner)
4. Either state that there is an ETA or that there is none, but give the status of an ETA before the status of work being done to fix the problem
5. Preventative measures!
6. Full disclosure: what happened, why, how it was resolved, and then state why it won't likely happen again (at least not the same way)

You give people that, you'll have solid customers that will endure outages with relative ease. While "waking up the programmers" is funny and maybe dead-on true, saying "we're working to engage all the necessary resources to resume services as soon as possible" rings a bit deeper and give people a sense that you're treating this situation with professional integrity.

That's just my two cents. Thanks for the great game all-the-same

Last edited by Battlestorm : 10-24-2012 at 04:24 AM.
Reply With Quote
  #22  
Old 10-24-2012, 06:02 AM
zimmozman zimmozman is offline
Junior Member
 
Join Date: Jun 2011
Posts: 21
zimmozman has a default reputation
Default

Quote:
Originally Posted by Konstantin Fomenko View Post
Once again sorry about the server downtime, we are working on resolving the issue and waking up our programmers... At the very latest server will be back up by 8am EST and we`ll be doing our best to resolve this once and for all this week.
any update on this
Reply With Quote
  #23  
Old 10-24-2012, 07:09 AM
Brian Shingles's Avatar
Brian Shingles Brian Shingles is offline
Developer - Lua Coding
 
Join Date: Mar 2010
Location: Somewhere in England
Posts: 801
Brian Shingles is on a good road to success
Default

I've been informed the server issues have been addressed and players should be able to log in now (I've tested this for myself).

We apologize for the inconvenience this has caused and hope to see everyone in game again soon.

@Battlestorm - we appreciate the feedback and will work to improve how we deal with these issues in the future.
Reply With Quote
  #24  
Old 10-24-2012, 08:20 AM
Konstantin Fomenko's Avatar
Konstantin Fomenko Konstantin Fomenko is offline
Reverie World Studios - Producer & Design Director
 
Join Date: Mar 2007
Posts: 4,669
Konstantin Fomenko has extremely good reputationKonstantin Fomenko has extremely good reputationKonstantin Fomenko has extremely good reputationKonstantin Fomenko has extremely good reputation
Default

Once again we are really sorry for the downtime and working to implement a better way to handle this in the future (thanks for the feedback!)

As for "waking up programmers" - our office is in EST timezone (Toronto) so by the time we received notification it was almost midnight, and our server lead programmer was asleep, thus the waking up part I guess we`ll need to look into night shifts or getting someone in European timezone to also monitor server stability as the player population grows.
Reply With Quote
  #25  
Old 10-24-2012, 09:08 AM
clucernoni clucernoni is offline
Junior Member
 
Join Date: Oct 2012
Posts: 16
clucernoni has a default reputation
Default

I really appreciate the honest and open approach and I think most people will agree. We know problems happen, just keep us informed. Thanks for your hard work!
Reply With Quote
  #26  
Old 10-25-2012, 02:56 AM
Draco Draco is offline
Orc Sect:
Impaler
 
Join Date: Nov 2008
Posts: 26
Draco has a default reputation
Default

Yeah, I actually tried making a new account yesterday, then got a connection time out. Checked the forums, saw it was being worked on so decided to wait till to try again, still got the same connection timed out issue, may be something else on my end?
Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump


All times are GMT -6. The time now is 09:39 AM.

ESRB Rated T
US/CANADA
PEGI 16
EUROPE
USK 16
GERMANY

privacy policy   |   Copyright © Reverie World Studios INC.

Dawn of Fantasy and Reverie World Studios are trademarks of Reverie World Studios, Inc. Developed by Reverie World Studios, inc. All Rights Reserved. All other trademarks are property of their respective owners.
Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.