Army disapeared

[wasserali]

I prepared for the next patch soon to come by creation of an army from my homeland to reduce army points in homeland to compensate for increase of army points for heroes. The new army was made of two dragons, one red dragon and a green one on level 15 and 13 if i remember right. After Army creation I finished for this day and logged out.

Today in the morning I started again playing and noticed that my army No.8 is gone. I checkec if the missing units are in the homeland due to not saving properly and missing the last action but the green and red one are not in the homeland anymore.

The dragons disappeared obviously. I believe there is still a problem with saving properly last action.

Would be nice if you could have a look into it.

It saving happened today very early morning around 01:00 am Abu Dhabi time (GMT+4).

Account: wasserali
Human town in Southmont, 3rd slot
Army no 8 dissapeared which was created from homeland

Log1.txt is attached

wasserali

[Konstantin Fomenko]

Thanks for the details report. And please check your private messages inbox for compensation.

Couple of questions:

-How did you log out? Did you went to main menu and click Log Out, or you clicked Exit Game? Or did you use Alt+f4
-Did you by any chance terminate your internet connection or restarted/shut down PC - as soon as you were out of the game?
-How much time passed since creating the army and exiting the game?

[wasserali]

Thank you for compensation.
I logged out by exit game.
I shut down computer approx 5 min after ending game. Internet connection should be stable where I played yesterday and today.
Time since creating army and exiting approx. 2 minutes.

Hope this info helps.


I face at the moment an even bigger glitch. First time I started after update 1.4.3 I experienced Multiplication of units in my hometown after approx 2 minutes of play. The screen went black except the town names and other text boxes. Then all my units in hometown where multipied by 2. I tried to resolve with discarding of units but before I could discard it added another set of units (same no of units as initially in hometown). I was in the middle of discarding screen when second incident happend and game did not respond anymore. I left with Alt+F4.

Started game again. Same glich happened before I was able to empty my hometown. I left before it happened again by exit game.

Started again and noticed that the units I removed from hometown after 2nd start of game disappeared. Glitch happend, PaniK! Happend again! Alt+F4!

It appeares to me that I am not able to play with my human town anymore. I hope you can have a look at this.

account name: wasserali
Town name: Hightower, human town in Southmont, slot 3
Log.txt is attached

Original town Army:
Royal Dragon lev 60 (the one I have since october 2011 and you brought back 3 times until now!)
Haunter Dragon lev 25
Ice Dragon lev 14
2 High knights lev 32
3 Protectors lev 22
1 Dragon slayer lev 24
12 squads knights lev 20
20 squads Dwarven riflemen lev 8
1 chart
4 or 6 dwarven miners

I dont know what is left now in my hometown. Some units have been missed others have multiplied. It happens faster than I can rectify and most propably continues till the world is flooded with my armies.

I hope you can fix my town for me. It would be devestating to loose it.

wasserali

[Konstantin Fomenko]

Sounds really bad - but I can`t seem to reproduce this. And we never had a report like that. I copied your town - and can play with it just fine - waited 5 minutes and did all sort of stuff.

Your log does show some errors - that I can`t reproduce, but we`ll try to fix them just in case. Once we patch tomorrow you might want to try again.

[wasserali]

Thank you for your fast reply and I hope you can do something about it.

With regards to my answers to the firt place I have to add that I encountered several times in the past difficulties to connect to PvP. I answered the call to battle with yes and waited approx. 5 to 10 min at a loading screen until I decided to Alt+F4. it happened several times with Zeikon and also with another guy. Since then I normaly played with attac protection not to disappoint other players and me for waiting in front of the loading screen.

During the week I am currently located in the country side except Thursday evening and Friday where I live in the city. The incidents of waiting in front of the loading screen happened when I was in the country side.

However, while the incident with loosing army and multiplying units in homeland occured the connection should have been stable as it is my private 16 Mb/s connection via cable from aprofessional provider in a well connected country (Abu Dhabi, capital of UAE).


wasserali

Update:

I checked if it still happens. It does! Hometown is missing many units!
I will not play until Thursday since I have no proper connection until then. But I will check on news in the forum. Hopefully there is a solution until coming Thursday.

wasserali

[wasserali]

Having updated with latest patch today I checked my town.

Multiplying still happens!!!!

Checking my units in town before multiplying it seems that i lost now the following units:

Haunter dragon, lvl 25
Ice dragon Lvl 15
5 Squads of dwarfen riflemen level 8 each
4 gangs of dwarfen miners

Still cannot play! please help!

wasserali

I tried to visit thecouncellor in the town for quest providing Dragon slayer before the multiplication of units start. when reached the councellor and tried to talk the multiplication happend. After that hero was gone. I suspect that the quest providing the dragonslayer is the reason for my problems. This is also because when multiplication started earlier the symbolfor quest at hometown appeared blinking as if a new quest is available.

Please investigate.

wasserali