Game refund

[karamot]

i havent found another section, so i try ask here

is it possible to get a refund and delete my account ?

im not satisfacted of the game, how can i procede?

waiting staff support about
ty

[Konstantin Fomenko]

Hello,

Any refunds always go through the merchant - so try contacting the place where you bought the game, various merchants have different refunds policies. I`m not entirely sure but if you purchased and played the game they might not provide a refund Sorry you didn`t like the game.

[karamot]

well game isnt complete, so i should have to be able to get refund, i try contact merchant....

ty

[Henry Martin]

Like Kon mentioned, all refunds are handled by the merchant. Where ever you bought the game is where you will get your refund. We dont sell our games, so if you bought the game from Nexway than you have to contact Nexway for your refund, if it was somewhere else you will do the samething.

To your response on "So I should have to be able to get a refund", that all depends on how that merchant handles refunds.

[Uzik]

Originally Posted by karamot

well game isnt complete, so i should have to be able to get refund, i try contact merchant....

ty

You guys really should have a disclaimer about it being a work in progress.

[Henry Martin]

Originally Posted by Uzik

You guys really should have a disclaimer about it being a work in progress.

I can name several games that at the time they came out werent considered "Complete". A few of those games did a major update to the game which made it a lot better. Also if you do a bit of research on our forums, even starting a thread asking questions (which there have been a few) then you will see that this game needs work.

This game is "released", but buggy. We as a developer are choosing to make our name known and to please our fans by continual support of the game. If we were in the business model of say minecraft then yes the game wouldn't be considered "Released" and we would still have it as Preorder so it would be labeled as "Work in Progress". There have been several games that were in much bugger states than this one, half done and nothing was ever done about it.

[ThatguyAds1298]

Im just going to hop in here and say something..

Its to bad that you dont feel the game is for you and have decided to persue a refund, So i wish you the best. I know a lot of players however who are enjoying the game a lot even though there are problems (Which are being fixed).

You have to remember that real effort is being put into this game, From both players and developers. No one is sitting doing nothing, Bug reports are being reported / looked at and the overall support for the game is really good. As Henry said some games do not get much support after the game is released. An if you take this into consideration id say we are very lucky to have players and devs who care.

Finally, If you are upset with the game due to problems in game, Why not take a short break for a week or two? I know it must be hard to do this as you believe your money is wasted. However i strongly believe that you should heed this advice and come back after a short time. The amount of bug fixes happening is going at a super fast rate, I really think you can enjoy this game.

If you are set on giving up though as i said earlier, Take care and i wish you the best. An sorry for the long post, I was just trying to explain my opinion on the matter.