Really sorry to hear about this extremely rare bug effecting this town. I feel even worse about us somehow missing this post, we try to reply to every post and help everyone - especially with problems this bad.
We will finally have this rare issue (that effects about 1 in 1000 players) fixed for good in the next patch 24 B. Meanwhile - I hope you are one of the last players who got effected by this.
I investigated your town, and confirmed this bug occurred, and I hope our compensation package will make up for this. I just send you a private message with 10 free CD keys to pass to anyone you wish, as well as 10 codes for 120 crowns - 1,200 crowns - to allow you to super quickly rebuild your town.
Once again - I can`t say how sorry we are you had to wait weeks to hear back from us.