Really sorry to hear about your town being effaced by this extremely rare bug. It usually effects 1 player in 1,500 players. The team is working on the issue - by this is mostly caused by brief internet stream corruption by Internet Server Provider, and not an easy issue to fix, but our team is committed to getting this sorted soon, so not even 1 in 1,500 players will get effected by this ever again.
I checked, and due to technical issues we can`t restore your town (no back-up), we can offer you a comprehensive package with 50$ value. Including 5 CD keys to pass to your friends, and 10 codes for 120 Crowns so you can quickly start a new town and get everything lost back with-in hours.
Please check your Forum Private Messages to get the CD keys and Crown codes.
And once again please accept our apologies.