Be sure that you are downloading our version from official site. And yes, try to uninstall game from Steam. Also, check every and single problem & solution mentioned here that are connected to crashing - http://www.reverieworld.com/forums/s...ead.php?t=7417
But, if you can play the game, and you "just" lost your town, then it's best to wait for email from Support or for DEVs to take a look at it. About Support, I'll talk to Hi11Zone today to see if he can help you guys.