Problem is that we are talking about more than 2000 crowns, and that's way too much for GM to refund, that's why we said to contact Support.
I'm really sorry that you are still waiting for reply. In meantime, you can always try to PM Hi11zone or Konstantin. I'll let him know that you have a problem with this.
Community Manager - feel free to PM me about any game related issue, bug, question...