We're fixing the server issues and adding in more save points, so hopefully the crashes will be rarer and if they do happen players won't lose as much.
Mods have the power to give out Resources and Crowns which should cover most losses, if you've lost anything just send them a whisper/pm when you see them in the in-game chat e.g. "/w Zvonzi I lost 20k gold worth of units, please help", and they will take it from there.
Normal units will be compensated for with Gold, shop units will be compensated for with Crowns.
If it's a special unit like an Ice Dragon or a Haunter Dragon which you can only get from a bonus code, please email firstname.lastname@example.org
, we'll investigate and issue a replacement.