We`ll be happy to fix this for you, but would need some help from you. Could you please play the quest again, get stuck on the loading screen, exit to Windows, and attach your Log1.txt file to this post. (Note you can only attach the right file after getting stuck in that quest)
You can find instructions on posting Log files here: http://www.reverieworld.com/forums/s...ead.php?t=4337
Thanks for your help, and we should have this fixed for you asap.