I personaly agree with this notion, I've been playing since mid/late beta and I've noticed a lack of help when the experienced players are not on or are generaly too busy with killing eachother in sieges. the only real way to for this to fully work on steam and with the tons of new players it will atract, is to have people at the ready to answer questions and or jump into a quest/siege to help them get used to the game.
