Really sorry to hear about this - and we really need to figure out how this happened, so we can fix this issue. This is really rare - so any info you can provide - on what were you doing the previous time you logged in (PvP, quests? CoOp), and where these units were located - on the homeland, in the army e.t.c? This would really help us.
And I replied to your email with instructions on getting everything back.