kon i was pvp'ing with him and i did have him do step 1.
I also played with him a few weeks ago and same problems.
im not sure but i have not been able to get into city siege for awhile which is what we were doing at the time he had problems with both times. I can do army pvp no problem. So im not sure if this is a game wide problem or not and most of my armies are rather large so not easy for me to test and i get plenty of army pvp to curb my appetite. maybe others can chime in and say if they are able to city pvp?