Originally Posted by Jarno Montonen
Hey! The level 15 hero is actually what you get automatically if your hero gets lost for some reason. We have been fixing quite a bunch of causes for lost heroes with the last few patches and are hoping that this wouldn't happen anymore. You can send a message to Konstantin Fomenko for somekind of amends for your trouble.
Sorry, and thanks for the report!
I did and I'm a bit disappointed since I don't understand how the hero disappeared when I was off.I found this out when I was trying to do a quest and remarked hero wasn't in my army when I logged and found the guy in my town as a lvl 15.If I need to show proof that I was lvl 30,I have that since I was first 30 in game and took ss just in case some bug would happen