Sorry to hear about your bad experience, unfortunately in the game this complex bad things do happen. And I absolutely agree - the game was released a little bit ahead of schedule - but this was not our decision. However we are doing all we can on our end to get the game in the top shop quick.
To address your problems:
1) Try logging into your game again, your hero will be back to your townhall - but he will loose his level.
2) I`ve send you a private message as well with bonus codes to make up for this issue.