Ok - lets get this fixed. This is a second instance of this bug reported, so this is a rare issue.
0) you probably did this already - but make sure you have the latest Direct X and Video Card drivers.
1) What resolution are you running Windows on? If it`s really high, try to change it to 1980 x
If this doesn`t help
2) After you start the game and get this issue. Exit Game, go to the installation folder, locate Log1.txt file, and include it with your Reply (you forums Attachment Manager)
3) Also it would really help if you could post your Direct X info, you can google: "how to get dxdiag" if you are not sure how.