Yes, hero customization will be ingame sometime after launch. To comment on crazybob, hero customization doesn't make this a true "MMO". That is just another element that we expect from MMOs. MMOs are made up of pieces, not one thing. Also this is an MMO"RTS", not an MMO"RPG", so you hero is not your avatar, your "Town" is your avatar. You control a castle not one unit. I would like to see more customizing of the towns than the avatar. You barely see him and to me hes meaningless. Having a town that looks seperate from another players town makes more sense in a MMORTS. Would also be a lot more fun since other players can visit your town. To me it feels like a lot of MMORPG players are requesting this feature.
Yes dof is like on the mmo features and we have stated that will be adding more as fast as we can.
This is just my opinion.
"90% of what is considered "impossible" is, in fact, possible. The other 10% will become possible with the passage of time & technology." -Hideo Kojima