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Dave3721 01-22-2014 12:13 AM

My whole city is gone...
So I went to log in today only to find that my whole city has... well been reset like I just started a new game all I have is a town hall. the weird thing is I still have my army outside that is like 39/60 I still have all my resources but my town is 0/10 and all my buildings are gone all my peasants are gone... everything, my attack time is down to 7:55 that's right.. so... could use some help on this one. tell me what we can do here or what you need from me. also is anyone else having this problem?

Wilffio 01-22-2014 02:30 AM

I will come online alittle later and then we can fix you city up by boosting you in resources....

If it havn't fixed itself by the time i get online ofc...


Dave3721 01-22-2014 02:40 AM

when are you going to be online??? cuz ill be on for the next hr if that works for you?? what is it that I need to do?? my res cap is 20,000 but it would take more then that to get back where I was... also what about the crowns I have spent on upgrades?

Wilffio 01-22-2014 04:44 AM

Add me ingame .. my name is Wilffio


Konstantin Fomenko 01-22-2014 09:07 AM


Really sorry to hear about your town being effaced by this extremely rare bug. It usually effects 1 player in 1,500 players. The team is working on the issue - by this is mostly caused by brief internet stream corruption by Internet Server Provider, and not an easy issue to fix, but our team is committed to getting this sorted soon, so not even 1 in 1,500 players will get effected by this ever again.

I checked, and due to technical issues we can`t restore your town (no back-up), we can offer you a comprehensive package with 50$ value. Including 5 CD keys to pass to your friends, and 10 codes for 120 Crowns so you can quickly start a new town and get everything lost back with-in hours.

Please check your Forum Private Messages to get the CD keys and Crown codes.

And once again please accept our apologies.

Dave3721 01-22-2014 01:30 PM

Just for the record this has been more then fair as far as compensation and I am very happy.. also thanks for the fast reply

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