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Wombat 04-02-2013 05:40 AM

''Rollback bug''

I bought the game yesterday and had gathered a small army together and had just completed the peasant revolt quest.
I returned my army into my town then quit and went to bed.

I just woke up and my army has disappeared... (only the army in the city, not the ones outside)
Someone on the help chat told me it was the 'rollback' bug?

Brian Shingles 04-02-2013 10:10 AM

Yes, there seems to be some issue that affects some players but not all. Just post a reply to someone else about this so I'll quote it here.


Originally Posted by Brian Shingles (Post 76188)
There is no save button as progress should be saved automatically.

There seems to be some issue which affects a handful of people where the game won't save, however, we've been having trouble replicating and fixing the issue although we have investigated a number of possible solutions.

Any extra information you could provide us would be helpful, such as a dxdiag to provide information about your system, what router you use, what time you play and maybe logs from successive game sessions where progress hasn't saved (i.e. play for bit, save log as log1old.txt, play again, if progress hasn't saved then save log as log1new.txt and posting both)

Information on attaching logs can be found here

In the meantime, if you still experience this problem we recommend logging out (which should make it save) after about 10 mins then logging back in again, and if progress has saved you should be able to play for longer

We'll do what we can to sort this issue out asap.

Konstantin Fomenko 04-02-2013 11:43 AM

Thank you for the reports guys - this is our top priority and we are looking into it. I`ll update you on a solution - there is a chance it`ll be in today`s patch, but if not - shortly after.

For now the best suggestions is to log out to main menu every hour or so to make sure you don`t loose much progress.

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