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Asylum
01-31-2014, 06:21 PM
Hello,

I thought of a great idea for a support system. I think that we need a support ticket system that allows player's to ask for support by tickets. This will help for people having issues in chat, or other concerns when mods or devs are not around. We can log into the system when we get to work and read tickets and respond by email. Just an idea.

Wilffio
01-31-2014, 06:22 PM
great idea :) i support

ReCoder
01-31-2014, 06:32 PM
This is an awesome idea, would simplify help a ton

Langor
01-31-2014, 06:43 PM
Well, I didn't feel comfortable just saying +1 so yes, I support this idea. Great thinking Asylum. :cool:

Konstantin Fomenko
02-03-2014, 11:35 AM
Now how would we go about implementing this:) Anyone has any ideas? I think we need some free or paid soft for this?

Jacques
02-03-2014, 11:39 AM
Most of the popular support ticket systems are open source and free to access, like RT, GLPI and oSTicket.