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Casm
11-19-2012, 07:08 PM
I referred a friend a couple days ago, but still haven't received the ice dragon or wealth codes. How long does it normally take?

I sent him (his in game name is ducal) the invite through your website - the one that gets pulled up when you click the Invite button when signed into Online Kingdoms. He bought the game from your website, and listed me (Casm) when registering the game.

Is there anything else I'm supposed to do?

Brian Shingles
11-20-2012, 05:11 AM
You have done everything you are supposed to do (provided your friend entered your username using the correct case - it's case sensitive) and the email with the code should have been sent out immediately.

The email might have gone into your Junk/Spam folder, please check there. If it's there, please mark it as 'Not Junk' to help with future emails. If it's not there, please email us at support@reverieworld.com and we will sort thing outs for you.

Casm
12-01-2012, 02:06 PM
Hi Brian,

I send an email to support on 11/20 and still haven't received a reply. I sent another follow up email a few minutes ago. Can you assist in making sure I at least get a reply. I'm a developer myself and understand the pressures of a small dev team, but 10 days of waiting for an acknowledgement is ridiculous regardless of team size.

Also, its not an email filter problem - I've received the initial sign up and forum sign up emails just fine, and I don't have anything quarantined by my email server filter.

Konstantin Fomenko
12-02-2012, 10:08 AM
Casm,

I think we just replied to your email, sorry for the delay

Casm
12-02-2012, 07:50 PM
Thank you, that did the trick )