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Grakus
10-23-2012, 05:22 AM
what does this mean? And how to i fix it?

zimmozman
10-23-2012, 05:36 AM
getting the same thing is the server down or something or just kingdom mode

vicious666
10-23-2012, 05:38 AM
same meh..

Brian Shingles
10-23-2012, 05:59 AM
We apologize for the inconvenience. It looks like we have a minor issue with our server is preventing players from logging in at the moment.

We've contacted our server host and should have this resolved soon.

zimmozman
10-23-2012, 07:18 AM
any eta on this

Brian Shingles
10-23-2012, 07:37 AM
I've just been informed by our server guy that the server problem has been resolved. I've tested this myself and can confirm that I can now log in.

If anyone has had difficulty connecting today, please try to log in again now.

If you still have problems, please post here.

Grakus
10-23-2012, 03:11 PM
im having the same problem again....it went away..and now its back.

vidocq68
10-23-2012, 03:21 PM
Some problem. Server timeout for me

Artiandra
10-23-2012, 03:49 PM
i have the same problem

iktorn
10-23-2012, 04:37 PM
have the same ,was working few hours ago now not working again

jonathancw
10-23-2012, 05:26 PM
Same for me, it is down as well

DarthurMom
10-23-2012, 05:56 PM
Same issue here.

clucernoni
10-23-2012, 06:40 PM
Any ETA on when this issue will be fixed?

deathavails
10-23-2012, 08:00 PM
Getting connection timed out =(

Firedorn
10-23-2012, 08:46 PM
Le sigh. Same issue here. =(

zimmozman
10-23-2012, 10:20 PM
again its down saying connection timed out

clucernoni
10-23-2012, 10:24 PM
I think the first step to becoming an elite game company is communication with your most loyal customers. I understand that problems happen, but when they do, you need to communicate an ETA for a solution more clearly. Otherwise, we think that nothing is happening behind the scenes.

zimmozman
10-23-2012, 10:28 PM
the same problem happened last night they got on it quick and fixed the problem but now same problem and no notice of when its coming back up

Konstantin Fomenko
10-24-2012, 01:12 AM
Once again sorry about the server downtime, we are working on resolving the issue and waking up our programmers... At the very latest server will be back up by 8am EST and we`ll be doing our best to resolve this once and for all this week.

zimmozman
10-24-2012, 01:28 AM
so in at very latest 5 hours ??

Battlestorm
10-24-2012, 05:14 AM
I've been unable to log in since last night (starting at around 10pm). I'm still unable to log in this morning, as of 6:10am. My suggestion:

1. Develop a way to monitor these types of issues
2. Assign competent individuals to receive these monitoring alerts and provide them with an escalation route
3. Immediately post a downtime notification to your main website and to the forum (perhaps input a banner)
4. Either state that there is an ETA or that there is none, but give the status of an ETA before the status of work being done to fix the problem
5. Preventative measures!
6. Full disclosure: what happened, why, how it was resolved, and then state why it won't likely happen again (at least not the same way)

You give people that, you'll have solid customers that will endure outages with relative ease. While "waking up the programmers" is funny and maybe dead-on true, saying "we're working to engage all the necessary resources to resume services as soon as possible" rings a bit deeper and give people a sense that you're treating this situation with professional integrity.

That's just my two cents. Thanks for the great game all-the-same :)

zimmozman
10-24-2012, 07:02 AM
Once again sorry about the server downtime, we are working on resolving the issue and waking up our programmers... At the very latest server will be back up by 8am EST and we`ll be doing our best to resolve this once and for all this week.

any update on this

Brian Shingles
10-24-2012, 08:09 AM
I've been informed the server issues have been addressed and players should be able to log in now (I've tested this for myself).

We apologize for the inconvenience this has caused and hope to see everyone in game again soon.

@Battlestorm - we appreciate the feedback and will work to improve how we deal with these issues in the future.

Konstantin Fomenko
10-24-2012, 09:20 AM
Once again we are really sorry for the downtime and working to implement a better way to handle this in the future (thanks for the feedback!)

As for "waking up programmers" - our office is in EST timezone (Toronto) so by the time we received notification it was almost midnight, and our server lead programmer was asleep, thus the waking up part:) I guess we`ll need to look into night shifts or getting someone in European timezone to also monitor server stability as the player population grows.

clucernoni
10-24-2012, 10:08 AM
I really appreciate the honest and open approach and I think most people will agree. We know problems happen, just keep us informed. Thanks for your hard work!

Draco
10-25-2012, 03:56 AM
Yeah, I actually tried making a new account yesterday, then got a connection time out. Checked the forums, saw it was being worked on so decided to wait till to try again, still got the same connection timed out issue, may be something else on my end?