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kubosek
10-31-2011, 02:23 PM
Hi, I have a question about deleting my activation code and getting back my money... Reason? Admin said, that the game will run properly to me, but that was a lie, so I want my money back... Well, is it possible?

karamot
10-31-2011, 02:25 PM
u must speak with merchant
if u bought game soon u can have back money , otherwise ur in my same situation...

good luck

kubosek
10-31-2011, 02:26 PM
u must speak with merchant
if u bought game soon u can have back money , otherwise ur in my same situation...

good luck

bought it here through online store in few hours ago

Magicmud83
10-31-2011, 02:33 PM
Should be able to get it back if bought within 1 week from the online store.

kubosek
10-31-2011, 02:37 PM
and do you know how plz?

Konstantin Fomenko
10-31-2011, 02:39 PM
kubosek,

To confirm why is the game not working for you exactly? Did it install ok but will not start?

And you should contact NextWay where you`ve purchased the game directly. They should have contact information in the confirmation e-mail they`ve sent you.

kubosek
10-31-2011, 02:40 PM
Its too much laggy for me :(... He said it will run properly on medium details and i am playing it on low and its horrible :(.... thx for the answer

Magicmud83
10-31-2011, 02:43 PM
If you mean the pvp lag try to keep your armys around 250-350 in attack size it won't play lag free but you can somewhat move around and attack.

kubosek
10-31-2011, 02:44 PM
well, there is a link for Customer Service but its not working... classic 404 error

kubosek
10-31-2011, 02:46 PM
ive played it for 10 minutes -.-

kubosek
10-31-2011, 02:56 PM
I tried to write and email to service@nexway.com.... Hope that it is enough

Konstantin Fomenko
10-31-2011, 03:03 PM
Yeah - let us know how it goes. I think if you just purchased it should be ok and they might give you a refund. And really sorry to hear your comp wasn`t able to run the game that well.

kubosek
10-31-2011, 03:04 PM
my brother is a lawyer and he said that they have to give me a refund...

Danny Vink
10-31-2011, 03:35 PM
Legally they don't have to give you a refund because you bought the game and actually activated the code. However hopefully they will be kind enough to give you a refund anyway

kubosek
10-31-2011, 03:40 PM
Well there is a time to get refund without saying reason... Its just 1 week i think... However I wanted to play it but I cant.. I really hope they will refund it...

kubosek
11-01-2011, 09:59 AM
I really like their 24h customer support... waiting more than 18h ...

andreicde
11-01-2011, 10:02 AM
I really like their 24h customer support... waiting more than 18h ...

Lol if you think thats bad try Snails company.People could get costumer support that takes months and by writing super long threads on how the games they do are horrible(and they do are)+the fact they shell hundreds or thousands of dollars there.

kubosek
11-01-2011, 10:22 AM
But 24h customer support is in their motto =)

andreicde
11-01-2011, 10:43 AM
But 24h customer support is in their motto =)

yeah except sometimes it may take longer due to some issues.We are humans after all

kubosek
11-01-2011, 10:46 AM
they can take a time if they will refund it...

kubosek
11-02-2011, 12:54 PM
Dear Sir,

As per your request, we inform you that we cancelled your order 10255894.
You will soon receive a refund should already have been charged.

Kind regards,

Nexway Customer Care

Konstantin Fomenko
11-02-2011, 02:57 PM
Well done - glad it worked out! Hoping to see you back to us in the future if you get to upgrade your system (or if we get to optimize the game enough to run on your specs:p)

Novakiller
11-02-2011, 03:36 PM
makes me sad to see, but yes i hope you return man, the game really is worth the 1-time fee, maybe in the future

karamot
11-03-2011, 01:07 AM
meantime someone wanna buy my account?

Emrus
11-03-2011, 04:54 AM
meantime someone wanna buy my account?

Yes,if you can deliver the boxed CD to India :rolleyes:

I can not download it,due to limited bandwidth and limited payment options.

On a serious note, revert to me if you are interested.

My PC specs can run it, but its not available here.